Oporational update

Both our London and Hove branches plan to re-open following Lockdown3 on Monday 12th April. This date is provisional and may change in line with the lifting of restrictions. Our London clinic is relocating from Clapham Junction to SW6 on re-opening.  We have made some alterations at the clinics and to the way we practice to keep our patients and staff as safe as possible during this time.

Our online booking system is open and accessible via the website and the book now buttons. We are also happy to take bookings over the telephone, by text/WhatsApp or by email. If you are unable to find a convenient time slot then please drop us a line with your preferred dates and we will endeavour to accommodate you.

Once your booking is confirmed, we will then send you forms electronically to complete before arranging a virtual consultation and booking you for your face to face treatment. 

We have adapted our policies and procedures to keep you and us safe and will be asking all patients to complete a screening tool within 24 hours of the booked appointment. Consultations and follow ups will be done remotely to reduce contact time and we will only bring you in to be seen face to face if required for prescription only treatments or if deemed necessary following a remote review.


We continue to offer virtual consultations to all of our patients who wish to discuss treatments plans or to start or continue a ZO Skin Health skin care programme. Your products will be delivered directly to your door.


If you become unwell or develop symptoms of covid-19, you must cancel your appointment and follow the guidelines around reporting, testing and self isolation. Further guidance can be found at


You will receive clear guidance in your appointment confirmation email so please be sure to read this fully. You will not be able to bring anyone into the clinic and please limit the personal belongings you bring to one handbag/man bag. We will not be able to offer any refreshments or toilet facilities so please bear this in mind when you are attending the clinic. Our practitioners will be in full PPE (Personal protective equipment) and you will be asked to sanitise your hands when entering and leaving the clinic. You must wear a face covering or mask to enter the clinic.


Appointments will be limited with time in between for our staff to clean/disinfect appropriately and deep clean at the end of each day. It is important that you arrive on time for your appointment. Please do not arrive early as we are not able to offer a space for you to wait. If you arrive late, it is unlikely that we will be able to see you as we need to ensure we have time to clean/disinfect in between patients.


We are so excited to welcome you back to clinic soon.


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