TERMS AND CONDITIONS

  • All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.

  • All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

  • All information will be treated as confidential and protected in accordance with GDPR

  • Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

  • You may choose to remove yourself from our mailing list at any time, by unsubscribing.

Appointments

  • Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

  • Anti-wrinkle treatments are subject to consulation with a prescriber. New patinets will require an assessment with our prescriber a minimum of 48 hour prior to initial treatment.

  • When diaries are particularly busy, we may take a nominal deposit, of £50  refundable on attendance, to mitigate missed appointments.

  • Medikate operates a 48-hour cancellation policy. If you do not attend a booked appointment, and fail to advise us in advance, a £50 non-refundable booking fee will be charged to make another appointment. If we hold a deposit on account this will be forfeited.

  • If you are undergoing a course of treatment as part of a package, and fail to attend or do not provide 48 hours’ notice of cancellation or change, the treatment will be forfeited.

  • Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

  • Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-4 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-4 weeks has passed.

  • New patients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow adequate cooling off period, but may be provided if the patient and practitioner deem suitable.

  • We do not perform dermal filler treatments on patinets who will be travelling within 14 days of treatment. This is incase any complication should arise, so we are bale to treat you promptly and appropriately.

Children

We do not treat children or young adults under the age of 18.

Please do not bring children to the clinic unless they are old enough to be left unsupervised.

Children will not be allowed to accompany you into the treatment rooms.

Pets

We do not allow pets into the clinic

Payment​

  • You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

  • Payment is taken, in full at the time of treatment.

  • The clinic accepts cash, or major debit and credit cards.

  • A discretionary deposit will be taken for some treatments and in some circumstances

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

  • consultation and assessment

  • provision of information and advice

  • safe treatment with evidence based products

  • follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

All packages are to be paid in full before treatment commences.

All packages and treatments are non-refundable and non-transferable

Packages

If a client fails to arrive for their appointment, or provides less than 48 hours’ notice of cancellation, the session will be deducted from course.

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via the facebook site.

Complaints

If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.

 

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07377003819

Medikate, Zaku Studios, 151 Lavender Hill, Clapham SW115QJ

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©2020 by Medikate Ltd.