• All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.

  • All clients will complete an electronic Medical history form prior to their appointment, this is necessary to inform the consultation and treatment planning process.

  • All information will be treated as confidential and protected in accordance with Data Protection legislation

  • Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

  • You may choose to remove yourself from our mailing list at any time, by unsubscribin


  • You will be sent appointment reminders 48 and 24 hours before your appointment, either by text or email. These reminders will include the paper work you need to complete before attending your appointment, including but not limited to Medical History and Covid-19 screening forms. If you have any questions about these forms, please do not hesitate to contact us.

  • Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

  • Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with the practitioner. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

  • Please attend your appointment alone where possible. If another adult accompanies you they will be asked to wait off the premises or in the waiting area unless there is a valid reason for there presence.

  • Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. No additional treatment or ‘top up’ is provided free of charge, once the review period of 2-4 weeks has passed.

  • Dermal Filler Dissolving – Elective hyaluronidaise treatment cannot be performed without a prior assessment and a test patch.

  • If you are undergoing a course of treatment as part of a package, and fail to attend or do not provide 48 hours’ notice of cancellation or change, the treatment will be forfeited.

  • We do not perform dermal filler treatments on patients who will be travelling within 7 days of treatment. This is in case any complication should arise, so we are able to treat you promptly and appropriately.


  • We do not treat children or young adults under the age of 18.

  • Please do not bring children to the clinic.

  • Children will not be allowed to accompany you into the treatment rooms.#



  • A non- refundable deposit of 50% will be taken upon re booking after failure to attend an appointment without 24 hours notice.

  • You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

  • Payment is taken, in full at the time of treatment.

  • The clinic accepts cash, or major debit and credit cards.

  • Discounts/vouchers cannot be applied to already discounted products/treatments or packages.


Rewards Scheme

  • Refer a friend that goes on to have an in office treatment or purchase the full ZO Skin health fundamental 5 regime and you will receive £20 Medikate credit with no limits to the number of referrals

  • Leave a Google review – receive £20 Medikate credit

  • Leave s Facebook review – receive £20 Medikate credit

  • If you forget to ask about the rewards at your appointment the value cannot be refunded directly to you. Rewards can only be redeemed against treatments at the time of payment



Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

  • Consultation and assessment

  • Provision of information and advice

  • Safe treatment with evidence based products

  • Follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

  • Skin care products are non-returnable/refundable

  • Payment will be taken in full and in advance of all treatment package courses. Refunds will not be given for failure to complete the full course of treatment.

  • Some treatments may have to be done in multiple sessions. Refunds will not be given for partially completed treatments where the reason is out of the control of the clinic.

  • If a treatment provided by Medikate is found to be cheaper elsewhere you will not be entitled to a refund once treatment has been undertaken.



  • Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via the Facebook site.


  • If you have a complaint, please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.